Effective date: 10 September 2026
This Privacy Policy explains how Mail Suite collects, uses, shares and protects personal information when you visit mymailsuite.net, create an account, place an order, contact us or use our email marketing and productivity services.
We may collect account and order information such as your name, email address, billing details, selected plan, payment status and transaction reference. Payment-card or banking information is processed by the payment provider and is not stored by Mail Suite unless expressly stated at checkout.
When you use the service, we may process configuration data, campaign details, recipient information you choose to provide, email and link engagement events, document-view events, electronic-signature workflow data, reports, support messages and diagnostic information. We also collect device, browser, IP address, log, cookie and website-usage data.
If you upload or process recipient or customer information, you are responsible for having a lawful basis and any required consent to collect, use and contact those individuals. Mail Suite processes that information to provide the features you direct us to perform.
We may use necessary cookies for sessions, account access, security, cart and checkout functions. We may also use limited analytics technologies to understand website and service performance. Browser controls may allow you to restrict optional cookies, but necessary functions may not work correctly if essential cookies are blocked.
We may share information with trusted hosting, infrastructure, email, analytics, security, support and payment service providers only as needed to operate Mail Suite. We may also disclose information where required by law, to protect users or the platform, in connection with a business reorganisation, or with your direction or consent. We do not sell personal information.
If you connect Gmail or another third-party service, the information exchanged depends on the permissions you approve. Mail Suite uses connected information only to provide and secure the requested functionality, subject to this policy and the provider’s own terms and privacy controls. You can revoke a connection through the relevant provider where supported.
We retain information only for as long as reasonably necessary for the purposes described, including active service delivery, security, dispute resolution, accounting and legal compliance. Retention periods vary by data type and account status. We may anonymise information that no longer needs to identify you.
We use reasonable administrative, technical and organisational safeguards designed to protect information. No online service can guarantee absolute security, so users should use strong credentials, restrict account access and notify us of suspected misuse.
Subject to applicable law, you may request access to, correction of or deletion of your personal information, object to or restrict certain processing, withdraw consent where processing relies on consent, or request account closure. Some information may be retained where required for legal, security or accounting purposes.
Mail Suite is intended for business and professional use and is not directed to children. We do not knowingly collect personal information from children without appropriate legal authority.
Service providers or connected platforms may process information outside Pakistan. Where this occurs, we take reasonable steps to use providers and arrangements that protect information consistently with applicable requirements.
We may update this policy as our services or legal obligations change. The current effective date will be shown at the top of this page.
For privacy questions or requests, email [email protected]. Location: Pakistan.