Return & Refund Policy

Refund and Return Policy

Effective date: 10 September 2026

This policy applies to Mail Suite digital software products and virtual services purchased through mymailsuite.net.

1. Digital products cannot be physically returned

Mail Suite products are delivered digitally and do not involve physical goods. Therefore, physical returns, return shipping and exchanges do not apply.

2. Refund request period

You may request a refund within 7 calendar days of purchase if:

• you were charged more than once for the same order;
• the purchased product was not made accessible and our support team could not resolve the issue within a reasonable period;
• a verified technical fault prevents the core purchased functionality from working and we cannot provide a reasonable fix or alternative; or
• the delivered product materially differs from the description shown at the time of purchase.

3. Situations normally not eligible

A refund will normally not be provided for change of mind, accidental purchase where access has been substantially used, failure to review product details, incompatibility caused by an unsupported device or third-party configuration, inability to achieve a desired marketing result, violation of acceptable-use rules, account suspension for misuse, or interruption caused solely by Gmail, Google or another third-party service outside our reasonable control.

4. Monthly and time-based access

Products described as monthly or annual provide access for the period shown on the product page. A purchase does not automatically renew unless the checkout clearly states that recurring billing applies and you expressly authorise it. Used portions of an access period are generally non-refundable except where this policy or applicable law requires otherwise.

5. How to request a refund

Email [email protected] within the applicable period. Include the purchaser’s email address, order number, product name, purchase date, reason for the request and any screenshots or error details that may help us review the issue. Do not send payment passwords, OTPs or full card details.

6. Review and processing

We may verify account usage, payment status and the reported issue. Approved refunds are sent to the original payment method where possible. Bank or payment-gateway processing times may vary and are outside our direct control. Any non-refundable gateway charges will be handled according to applicable law and the payment provider’s rules.

7. Access after a refund

When a full refund is issued, access to the refunded product may be cancelled. For duplicate charges, only the duplicated transaction will be reversed and valid access may remain active.

8. Consumer rights

Nothing in this policy limits any mandatory rights or remedies available under applicable consumer-protection law in Pakistan.

9. Contact

For refund assistance, contact [email protected]. Location: Pakistan.